Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time 5-7 business days not including the 1-3 day processing (45 days not including 1-3 day processing for international orders).
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired for international orders.

For domestic US orders, all claims for damages, defects, and missing pieces must be reported within 3 DAYS OF THE RECEPTION DATE to ensure that these things occurred prior or during the shipment. Please have your Order number, name, your issue ( Like: Item Defective, Wrong Item, Missing Item) and send us a picture of the defective or wrong item.

US Return Policy· All NON-defective returns must be returned within 5 days of the date your order is delivered. We will cover a 30% re-stocking fee. Please do not send returns after 5 days as the warehouse will send it back to you. All holiday items and sales items are final sale and not eligible for exchange or return.

You can do it by sending a message on Contact Us page.